Legal information — Willowbayresidence

This page provides mandatory legal and regulatory information relevant to our on‑premise casino and hotel operations in Sweden. It includes licensing and compliance details, responsible gaming measures (including Spelpaus), dispute resolution guidance and contact points for legal inquiries.

Willowbayresidence operates a physical casino hotel located in Stockholm and complies with Swedish gambling law and consumer protection rules applicable to hospitality and gaming on site.

Operator detailsLicensing & compliance
Willowbayresidence entrance

Operator & contact information

Willowbayresidence

  • Torsgatan 45, 113 21 Stockholm, Sweden
  • +46 70 938-25-41
  • willowbayresidence@hotmail.com

Company registration and VAT details are available on request for commercial partners and regulators. Requests should be sent to our legal department via the email above.

Facade and address of the hotel

Licensing, regulation and compliance (Sweden)

Willowbayresidence provides on‑site gaming services under applicable Swedish regulatory requirements. We operate within the scope of Swedish law and cooperate with the Swedish Gambling Authority (Spelinspektionen).

  • Regulator: Spelinspektionen — https://www.spelinspektionen.se
  • Age limit: 18+. All guests accessing gaming areas must present valid ID.
  • Self‑exclusion: Swedish residents can self‑exclude via Spelpaus.se.
Gaming floor compliance

Responsible gaming & support

We promote safe gaming. Staff are trained to identify and assist guests showing signs of problematic gambling. If you or someone you know needs help, please contact local support services or use Spelpaus for voluntary exclusion.

  • Immediate support: speak to a member of staff onsite.
  • National self‑exclusion: Spelpaus.se (available to Swedish residents).
  • Information and help lines are posted at venue entrances and reception.
Responsible gaming officer
Responsible Gaming Officer available onsite

Terms, liability and consumer rights

Below are key legal terms and consumer protection information that apply to visitors and guests.

Entry to gaming areas requires ID verification and compliance with venue rules. Management reserves the right to refuse entry or remove persons in breach of rules or exhibiting unsafe behavior.

Willowbayresidence is not liable for loss or damage sustained by guests except where mandatory law applies. Personal belongings should not be left unattended; the venue provides limited secure storage where applicable.

Personal data collected for gaming, bookings or security is processed under our Privacy Policy and applicable EU/Swedish data protection law. Requests concerning personal data can be directed to Willowbayresidence via email.

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Complaints, disputes and legal inquiries

If you wish to submit a formal complaint about our services or operations, please use the form below. We aim to acknowledge all complaints within 7 business days. If a matter remains unresolved, Swedish consumer dispute mechanisms (e.g., ARN) and regulatory complaint routes via Spelinspektionen may be available.

Read terms
Escalation & external dispute bodies
  • Swedish Gambling Authority (Spelinspektionen) — for regulatory matters.
  • Spelpaus — voluntary exclusion and player protection.
  • Allmänna reklamationsnämnden (ARN) — consumer disputes in Sweden.
Legal documents and records

Additional legal notices

This site and the venue operate in accordance with Swedish law. Nothing on this page constitutes legal advice. For formal legal inquiries, contact our legal department via willowbayresidence@hotmail.com.

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