Privacy Policy

Willowbayresidence (the “Hotel”, “Casino Hotel”, “we”, “us”, or “our”) values privacy and strives to handle personal data lawfully, fairly, and transparently. This Policy explains what data we collect, how we use it, how we share it, how long we keep it, and which choices you have. Our venue is a physical casino hotel located at Torsgatan 45, 113 21 Stockholm, Sweden. Gaming and related services are delivered onsite within the complex. Access to gaming areas is restricted to adults (18+) with age verification at entry.

Data we collect. We may collect identification and contact data (such as name, phone, email), guest stay details (such as arrival date, room category, preferences), reservation and payment records processed at the venue, marketing preferences, and communications with our team. For safety and compliance, venue access systems may record time of entry, age verification results, and areas visited, in line with local regulations and security practices. We may also collect device and usage information for our website (such as pages viewed, timestamps, and technical logs) to maintain and improve functionality.

Purposes of processing. We use data to manage reservations and stays; organize onsite events and gaming access; provide concierge, dining, and wellness services; secure the venue; comply with legal obligations; respond to inquiries; and send updates aligned with your selected preferences. We may combine information from different interactions to deliver consistent service at the property. We do not promote remote play: all gaming references concern onsite activities only.

Legal bases. Depending on the situation, our processing relies on contract performance (e.g., handling your booking), legal obligations (e.g., accounting and entry checks), legitimate interests (e.g., venue security, service optimization), or consent (e.g., marketing subscriptions). When we rely on consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

Sharing. We may share data with service providers assisting with venue operations (such as IT support, security, or hospitality systems), professional advisers, or public authorities when required by law. Third parties are bound by contractual safeguards and process data only under our instructions. We do not sell personal data.

Retention. We keep personal data only as long as necessary for the purposes described above, including satisfying legal, accounting, or reporting requirements. Criteria include the nature of the data, the duration of the guest relationship, and statutory time limits. After retention periods expire, data are securely deleted or anonymized.

Security. We apply organizational and technical measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. While *** method can guarantee absolute protection, we continually improve controls and staff training to reduce risks.

Your rights. Subject to applicable law, you may request access, rectification, erasure, restriction, portability, or object to certain processing. You can update marketing preferences at any time. For requests, contact willowbayresidence@hotmail.com or call +46709382541. We will respond within legally required timelines. You may also lodge a complaint with a supervisory authority.

International transfers. If data are transferred outside your jurisdiction, we apply suitable safeguards such as contractual clauses or equivalent measures to ensure adequate protection.

Cookies and analytics. Our website may use cookies to support essential functionality and measure aggregated performance. You can manage preferences via browser settings or our cookie banner. For details, refer to the notices presented in the banner and this Policy.

Updates. We may amend this Policy to reflect operational or legal changes. Material updates will be signposted on this page with a revised effective date. Continued use of our website or services after updates indicates acknowledgment of the changes.

Contact. For privacy questions, email willowbayresidence@hotmail.com or write/call the Hotel at Torsgatan 45, 113 21 Stockholm, Sweden, +46709382541. This Policy applies to the Willowbayresidence casino hotel and covers onsite services only. Adults (18+) may access gaming areas with verification at entry. Last reviewed: this year.